Improved Public Service Delivery and Enhanced Governance in Rural Uzbekistan

In December 2016, the newly elected President of Uzbekistan, Shavkat Mirziyoyev, launched a massive country-wide reform programme that also included public administration. The ultimate objective of the public administration related reforms is to transform government into a “serving the people” system, that is accountable and transparent and focused on improving the well-being of citizens.

Project goals:

The proposed project aims to enhance the capacity of government agencies for improved public service delivery by expanding accessibility to public services, integrating service delivery systems and decentralising their access; as well as by enabling the necessary mechanisms to support these changes and ensuring their sustainability.

By improving delivery of public services, the project will contribute to improving the quality of life of vulnerable sectors of the population in rural areas - such as women, youth and children, the elderly, and people with disabilities – by enhancing their access to public services and by increasing the quality of service delivery. This project also aims to strengthen citizen participation through a variety of outreach and social accountability mechanisms that enhance people’s voice in decision-making processes and increase their access to information; effectively increasing the transparency of Uzbekistan’s local governance system.

The project objectives are congruent with government policy demands in designing and implementing initiatives that would foster institutional effectiveness, transparency and participation and change management. Thus, project objectives are clearly linked with the country’s reform aspirations and strategies.

Expected Results:

  • Build an enabling environment for improved public service delivery by streamlining regulatory framework and relevant policies, and encouraging data-driven and evidence-based policy making.
  • Enhance institutional capacities of the PSA, the MoJ and associated agencies to develop, plan, implement and monitor public service delivery policy implementation via the PSCs.
  • Build technical capacity of at least 5 PSCs in the pilot regions to showcase an exemplar model of public service delivery aiming to win public trust and overcome concerns with regard to the viability of one-stop shops.
  • Introduce and pilot participatory planning and governance systems in local government in the pilot regions to ensure that public service delivery addresses the needs of people, in particular of vulnerable groups.

Contact information:

Mr. Laziz Tursunov  

Tel: (998 78) 120-34-50



Download Project Document:

English (1.2 MB)



Project start date:

June 2019

Estimated end date:

December 2024

Focus area:

Project office:

UNDP in Uzbekistan

Implementing partner:

Ministry of Justice

Full project information  

Funding Support by

Donor name

  • European Commission
  • Amount contributed


    Delivery in previous fiscal year

    2019 $27,189

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