Introducing Water Billing in two Mahallas of the Navoi Region

10 Jul 2014

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Considering data regarding the availability of groundwater in Uzbekistan and its rates of consumption for 2010, it is evident that there is significant discrepancy between the two sets of figures.

A Support Centre for Public Services, designed to increase transparency and accountability of water supply services, has been launched in 2014 as part of the ‘Integrated Water Resource Management and Water Efficiency Plan for the Zarafshan River Basin’ (IWRM). The IWRM project has a component for improving water communal services and utilities within the Zarafshan River Basin, funded by the UNDP Global Programme for Effective Development.   The mini-project intends to create a model Support Centre for public services under Karmana Suvokava and two pilot mahallas, to improve the transparency and accountability of water services. The mini project also envisages strengthening the capacity of the Karmana Suvokava in providing quality water supply services through training activities. Drinking water consumers from two mahallas will be involved in the project’s implementation, along with other stakeholders including local authorities, the police department, and the registry and tax offices.   Photos were taken at project Inception Workshop, held on the 20th of March, 2014, in the Karmana district of Navoi region.

There are a number of potential reasons for the discrepancy between the quantities of available water and water delivered to individual consumers and organization, some of which were addressed in a 2012 Resolution of the Cabinet of Ministers. These reasons can include a lack of transparency and accountability of Suvokavas (water and sewage service organisations), and inaccuracies in planning, reporting and monitoring. There is also inconsistency in the billing for water services.

A Support Centre for Public Services, designed to increase transparency and accountability of water supply services, has been launched in 2014 as part of the ‘Integrated Water Resource Management and Water Efficiency Plan for the Zarafshan River Basin’ (IWRM). The IWRM project has a component for improving water communal services and utilities within the Zarafshan River Basin, funded by the UNDP Global Programme for Effective Development.

The mini-project intends to create a model Support Centre for public services under Karmana Suvokava and two pilot mahallas, to improve the transparency and accountability of water services. The mini project also envisages strengthening the capacity of the Karmana Suvokava in providing quality water supply services through training activities. Drinking water consumers from two mahallas will be involved in the project’s implementation, along with other stakeholders including local authorities, the police department, and the registry and tax offices.

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