Enhancing the Accounting and Payment Systems of Public Utility Companies

29 Jul 2013

imageUNDP in Uzbekistan: Improving Public Utilities in Tashkent


Following the success of its first three years, the UNDP ‘Local Governance Support: Participation and Partnership’ project has been requested to provide assistance in ensuring that the administration of utility services in Uzbekistan’s capital of Tashkent remains effective and transparent.

In accordance with legislation, the Tashkent City Administration has been instructed to develop the pilot project ‘Unified e-billing system to account the customers of public utility services, heat, water, gas and electricity supplies, and sanitation’, in collaboration with UNDP.

The project will work to establish an electronic billing system for public utilities, which will allow for the effective collection and analysis of information regarding the consumption of utility services, and the determination of related costs. The system will also be used to bill customers, and to establish two-way communication between utility receivers and providers.

In its first stage the project will draft a concept for the development of unified technical terms, standards and parameters for client databases and billing systems, conduct research regarding best foreign experience in the use of electronic billing systems for utility services, and analyse the current situation of the public utility sphere.

During a meeting held on the 17th of July, 2013, UNDP Uzbekistan and the Tashkent City Administration agreed to conduct regular working meetings in order to ensure that the pilot project achieves its intended goals. A working group of experts from municipal utility companies was formed during the initial meeting, and the Mirzo-Ulugbek district was chosen as a pilot region.

On the 15th of August 2013, the working group experts will give a presentation regarding the preliminary results of the joint initiative, which will be attended by heads of UNDP in Uzbekistan and the Tashkent City Administration. 

The pilot project is supported by the Order of the Cabinet of Ministers of Uzbekistan #337, dated the 30th of November 2012 ‘On measure to further develop and improve systems of water supply and sewerage of Uzbekistan for 2013-2015’, and the Protocol Resolution of the Uzbekistan Government #6, dated the 10th of January 2013.