Infographic - Streamlining Public Service Delivery

Streamlining Public Service Delivery_1

Ensuring more effective and quality public service delivery for people requires resolving numerous legal, technological and organizational tasks, which would address existing practices users currently face. This, in turn, would help to resolve time-consuming procedures, increase the quality of services, remove bureaucratic impediments and ensure transparency as a whole.

One method used in streamlining the procedures in public services delivery is Business Process reengineering (BPR), which is defined as fundamental rethinking and redesign of public service delivery processes. In implementing BPR, it is important to account for multiple channels of delivering public services to users, including government websites, self-service terminals, One-Stop-Shops, mobile devices, and others.

UNDP project "E-Government Promotion for Improved Public Service Delivery" has prepared an infographics, which shows the “as-is” and “to-be” models in public services delivery, key priorities in this area, as well as the most popular public services that need reengineering in terms of their administrative procedures.

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