Review of international practice on BPR of public services

11 May 2017


Business Process Reengineering (or BPR) is an effective method to improve dramatically the quality of public service delivery, successfully utilized in foreign countries as part of building e-government. Reengineering is capable of significantly enhancing the efficiency of government agencies within a short timeframe and maximizing the benefits of using modern ICTs.

At this stage of e-government development in Uzbekistan, learning from best international practices of implementing BPR in improving public services delivery is of great importance.

The joint project of MITC and UNDP "E-Government Promotion for Improved Public Service Delivery" has developed a review of best international practices on improving public service delivery through BPR. The publication analyzes successful and unsuccessful cases of the Republic of Korea, Finland, Italy, Ireland, Slovenia and Brazil in practical application of BPR to real public services, and elaborates recommendations on using this methodology in Uzbekistan.

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