Key issues of developing public services institution in Uzbekistan

03 Nov 2016


Public services is a modern institution, which is a logical and significant outcome of the successful trend toward liberalization and modernization of the public administration, consistently pursued by the Government of Uzbekistan.

In this regard, the UNDP project "E-government promotion for improved public service delivery” has prepared a research titled "Key issues of developing public services institution in Uzbekistan".

Based on the analysis of the public service delivery situation in Uzbekistan, the authors have designed guidelines to civil servants on classification of public services and developed policy recommendations for enhancing public service delivery as an important next step in strengthening the public services institute, improving the quality of public services through online services portal, government websites and One-Stop-Shop centers.

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